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This Wednesday, January 18, Bank of America reported that the system linked to the Zelle digital payment network, presented a massive failure, which affected users around the world, who They reported on social networks that their accounts do not show the latest movements, balances and prevent transfers.
A situation that generated great uncertainty among its clients, who stated that while all this was happening, neither the banking institution nor Zelle gave explanations of what was happening. Others, for their part, commented that the telephone hotlines were not working either.
One of those affected was Senator Elizabeth Warren who, through her Twitter account, required Bank of America and the digital payment network to clarify the issue, “I have reported serious fraud issues at Zelle and this is their latest failure,” he wrote.
.@BankofAmerica and @Zelle are apparently failing customers again, with money somehow disappearing from accounts. This should be fixed immediately and customers should be compensated. I’ve called out serious fraud issues on Zelle and this is their latest failure.
— Elizabeth Warren (@SenWarren) January 18, 2023
For its part, the US bank announced to its users that the glitch is a temporary bug that affects only the Zelle payment system and transactions made between January 14 and 17. For that reason, customers cannot see the amounts reflected on their account statements.
The platform claimed that It is solving the failure so that the service can work normally again. “Transfers will be completed and your balance will appear on your statement as soon as possible. We apologize for the delay and inconvenience,” Bank Of America said through its mobile app.
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