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Subway is one of the best-selling restaurants in the country. In fact, it ranks number six among the highest-earning food chains.
One of the reasons for its success is that it has the most branches that any other chain of fast food restaurants, not only in the United States, but in the world.
It is calculated that Subway serves around 7 million sandwiches every day , and one of the peculiarities of the restaurant is that customers can see how they prepare their sandwiches thanks to the employees being there all day time in front of them.
However, this was not the case at first, since, when it was first opened, in 1965, the employees turned their backs on the customers while preparing the food.
This changed later when Subway founder Fred DeLuca learned that a man used to steal soda from the refrigerator while employees turned his back a.
DeLuca was giving the man a ride in his car when he confessed to stealing from his restaurants. It was never clear whether the stranger knew DeLuca owned Subway, or just didn’t care to tell him, as reported in Mashed.
That is why DeLuca established the rule of preparing all food without losing sight of the customer , which also benefits the latter, since they can monitor how their food is made all the time.
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