Spotify, the largest music streaming service in the world, recorded a drop worldwide this Tuesday, March 8. The company indicated that it is investigating the cause of the problem.
Something’s not quite right, and we’re looking into it. Thanks for your reports!
— Spotify Status (@SpotifyStatus) March 8, 2022
As part of the error, users of the platform reported on social networks that when trying to accessing their personal accounts the system reported an error.
The company reported that they have no reason to believe that the problems presented by the platform are due to a computer attack. Hours later, Spotify reported that its services had been restored.
However, those responsible for the application did not offer any explanations about the reason for the error.
Many customers were recently having problems logging in and reaching customer support. Things are looking better, but if you’re still having issues, please reach out to us again at https://t.co/mgMO5Jc1es.
— Spotify Status (@SpotifyStatus) March 8, 2022
Users who continue to experience problems accessing the application were invited to contact their customer service so that they can be guided on how to solve their respective problems. problems.
“Thank you for your patience while we investigate this issue. We’re happy to say that users should now be able to log back in. If you still have problems, try restarting your device, ”reads a short statement published by Spotify on its official website.
They added that those users who cannot view their saved music library must verify that they accessed the app from their own account and that they do not are using another account by mistake.
“If you were able to sign in, but can’t see your library, you may have signed in to a different account by mistake, so be sure to confirm the login data of your main account before continuing”, they conclude.
In addition to Spotify, it was also known that Discord, an instant messaging service, also had problems with its servers that prevented their users from connecting during the course of the afternoon.
According to preliminary information, the failure was recorded on both platforms simultaneously and on a global scale, it is unknown if there is a relationship between the two.
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