Thursday, November 7

Walmart uses artificial intelligence that can help predict substitutes for an out-of-stock item


The use of artificial intelligence aims to facilitate the work of Walmart associates and learn from the experience of customers when making their purchases

Walmart utiliza inteligencia artificial que puede ayudar predecir cuales son los sustitutos de un artículo que se ha agotado
Walmart has more than 220 millions of customers at 26 countries.

Photo: John Moore / Getty Images

Rubén Rivera

Walmart is using artificial intelligence (AI) to help its customers and personal shoppers better manage the growing demand for food online – 19.

Srini Venkatesan, executive vice president of global technology at Walmart, noted in a company blog that as Americans increasingly turn to the Internet to shop for essentials, stores like Walmart are faced with a “unique challenge.”

. Online purchases, together with the large volume of shoppers, led to the most popular items sold out quickly as customers started returning to the branches .

Walmart’s solution was to use artificial intelligence to help customers choose the best substitute for an item that was out of stock in the store.

“To affirm that an article is very similar to another that had been previously selected, it is a very personal process,” said Venkatesan, since there are more than factors to make a decision.

In case of incorrectly choosing a product, may negatively impact customer satisfaction and increase cost since manual processes consume a lot of time.

The use of artificial intelligence allows taking into counts different variables in real time, such as size, brand, price, shopper data, and current inventory of stores.

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The method is based on requesting the customer’s approval of the item that has been replaced . .

In addition, the use of AI is intended to facilitate the work of Walmart associates and technology shows where each item is located in the store to reduce the time spent on an order .

“Our objective is never run out of stock or have replacements. But when it happens, the technology we have built helps ensure that customers get the best, ”he concluded.

We’re using artificial intelligence to help our Personal Shoppers make smarter substitutions for online grocery orders. Read more: https://t.co/F6wtxPkuCY pic.twitter.com/QFJ0MJmmfM

– Walmart Inc. (@WalmartInc) June 20, 2021

Related: Walmart announces a new design in its stores and a new shopping experience to compete with Amazon

According to the site Walmart website, near 220 millions of customers visit approximately 10, 500 shops and clubs in 26 countries and e-commerce websites . The company has 170, 000 Personal buyers to make Express delivery in more than 3, 000 stores representing almost the 70% of branches in the United States.

At the beginning of the month Walmart introduced its Me @ Walmart app for its United States Store Associates and announced that would distribute a new Samsung Galaxy XCover Pro smartphone, a cover and a protection plan To over 550, 000 associated .

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