By Julian Castillo
May 24, 2024, 8:32 PM EDT
Apple recently issued a statement regarding the bug found in the iOS 17.5 update., which caused previously deleted photos to reappear in the gallery of a significant number of iPhones. This failure, according to the company, is due to corruption in the file system database of the affected devices.
Failure details
The problem is not related to iCloud Photos. The images that resurfaced on the devices were not synced with iCloud; These were files that remained on the device despite having been deleted. Apple explained that these photos could have persisted due to restores from a backup or transfers between devices, situations in which the files were not completely deleted from the local file system.
Denial of rumors
Apple took the opportunity to deny rumors that were circulating about photos reappearing on sold devices after having been deleted.
The incident did not go unnoticed by the technology community. Many technology experts warned users about the risks of downloading and installing the iOS 17.5 update, recommending waiting until Apple issued a definitive fix to the problem. Social networks and technology forums were filled with warnings about the possible drawbacks of the update, generating a considerable degree of concern among iPhone users.
For those affected by this problem, Apple has indicated that they must manually remove reappeared images. After you delete them from the Photos app, they will be moved to the “Recently Deleted” album, where they will remain for 30 days before being permanently deleted. Users can choose to delete these photos immediately by selecting “Delete from all devices” in that album.
Apple response and solutions
Although the bug was rated as rare and affected a limited number of users and photos, it has sparked concern among those affected. Apple reiterated that it does not have access to users’ photos or videosstressing that the error did not involve a security breach or unauthorized access to users’ personal data.
The company is actively working to resolve the issue.. According to Apple’s statement, a future iOS update will address this bug for good, fixing corruption in the file system database that caused deleted photos to resurface. Meanwhile, The company recommends users to follow the instructions provided for manual deletion of photos affected and ensure that all removal and restoration procedures are performed following official guidelines.
The company ensures that by following the correct procedure to erase a device – through “Settings”> “General”> “Transfer or Reset”> “Erase all content and settings” – all files are permanently deleted, without possibility of subsequent resurgence.
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