By Julian Castillo
11 Feb 2024, 19:27 PM EST
Since Apple launched the long-awaited mixed reality headset, the Vision Pro, Attention has focused on a problem that has left some users frustrated and bewildered: forgetting their access passwords. The situation has become so common that those affected have turned to Apple Support for guidance on how to reset their devices after incorrectly entering the password multiple times.
The response that users have received from Apple support staff is not very encouraging: They must take their Vision Pro to an Apple Store or mail them to AppleCare to have the headphones erased and resetthus allowing its normal use again.
Dissatisfied users
The experience of some users reflects the frustration that this situation implies. One of them expressed in an Apple discussion forum his difficulty remembering his password, resulting in multiple failed attempts and locking your device for an hour. Given the uncertainty of how to solve this problem, turned to Apple support, only to find out that they didn’t have an immediate solution either. Other users have shared similar experiences online, highlighting long waits for help from Apple representatives.
Despite efforts by users to resolve this issue, The lack of a quick and efficient solution has generated a feeling of frustration and annoyance. Some have resorted to calling Apple support for guidance, only to find that they too are unable to offer an immediate solution.
The lack of clarity over whether a future software update will allow users to reset their passwords themselves further exacerbates the situation.. This uncertainty leaves users with little choice but to rely on instructions provided by Apple support staff, which involves visiting a physical store or shipping their devices by mail.
Configuration issues
In addition to problems related to forgotten passwords, Vision Pro users are also reporting difficulties with Optic ID setup, an eye scanning feature to unlock the device, as well as with the Apple Music app built into the headphones. These additional issues only add to user frustration and highlight the need for a comprehensive solution from Apple.
These technical challenges are particularly notable given the initial excitement surrounding the launch of the Vision Pro.. While some users have praised the advanced capabilities of these headphones in terms of immersive entertainment, others have raised concerns about their weight and comfort. These mixed reviews add to the pressure on Apple to effectively address the technical issues that users are experiencing.
Despite these obstacles, the Vision Pro appears to have had a solid initial reception, with around 200,000 units sold. during the pre-sale period in January. However, to maintain consumer trust and ensure a satisfactory user experience, Apple must quickly address technical issues that are affecting some users, including the challenge of resetting forgotten Vision Pro passwords.
Keep reading:
– Apple reveals more details of its Vision Pro glasses a few days after its launch
– How many Apple Vision Pro were sold in the first hours?
– Apple Vision Pro: release date, price and features