Photo: JUNG YEON-JE / Getty Images
Samsung, the South Korean home appliance company, is facing a class action lawsuit from two customers
who claim that some of the refrigerators that the company has put on the market do not keep food cold enough .
The lawsuit was filed last Friday in New Jersey, where the company’s operations are located, and assures that they have enriched themselves unfairly, deceitfully and have defrauded consumers.
This is a line of refrigerators that the company sells to US customers, with double doors and a bottom freezer.
“ They operate above the temperature at which food can be safely stored “, the lawsuit alleges. “This defect is fatal to the operation of refrigerators, which have one purpose: to keep food and other consumable goods at a safe temperature.”
Lawyers for the two plaintiffs, identified as Jordan and Saghy, said the problems with Samsung refrigerators have been known about for years.
They indicated that the clients sent more than 600 complaints to the Consumer Product Safety Commission about Samsung refrigerators between January 2019 and December of 2021.
According to court documents, Jordan, from Southern California, bought a Samsung refrigerator for $1,250 dollars in June 2020, but months later noticed that the temperature inside the refrigerator was not uniform.
Then he used a thermal imaging camera and found that the temperature was 45 degrees at the top of the refrigerator and from 29 grades near the bottom, according to court documents.
Saghy, from southern Pennsylvania, bought her Samsung refrigerator in 2017 for around $2,250 dollars. Later he also noticed that the refrigerator was not maintaining a cold temperature, according to the lawsuit.
He had a Samsung technician fix it, but the technician allegedly told Saghy that the device had a defect and could not be repaired, according to the suit. .
The demand related to temperature is independent of the hundreds of complaints that consumers have expressed online about the ice maker in other Samsung refrigerator models.
Even hundreds of frustrated consumers created a Facebook group, Samsung Refrigerator Recall USA Now, where they posted videos of their malfunctioning appliance.
“People have been eating food, getting sick, and then they realize it was the refrigerator,” O’Shea told the station. “After they got rid of the refrigerator, their stomach problems disappeared.”
Just a few days ago, consumer advocacy groups in Brazil also reported who are joining together to file a class action lawsuit against Samsung for not including chargers with the sale of new equipment.
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