Although the company thought the issue would be resolved soon, the site web did not support user loading
Photo: Jeni’s Splendid Ice Creams / Courtesy
Jeni’s and Dolly Parton have teamed up to bring out a new flavor of ice cream , however online fans will have to wait a bit longer to try it after the store page will crash .
The singer and Splendid Ice Creams created the mouthwatering “Strawberry Pretzel Pie” which will benefit “Dolly’s Imagination Library”, a gift program of books to children from birth to five years of age.
Jeni’s sells ice creams that it ships all over the United States and they had announced that the collaboration with “The Queen of Country” would go on sale on April 9 at noon, and so it was, however, the website collapsed the moment the ice cream went on sale and social media reflected the annoyance of customers.
Although the company hoped that the technical problems would be solved still soon, these difficulties have persisted .
“Thank you for TRYING to buy our Dolly pints today. We know this release was disappointing and we are sorry it was a frustrating experience.
Strawberry Pretzel Pie will not be back online today, but we will notify you with 48 hours anticipation via social media and email before re-releasing the flavor.
We knew you were excited about our taste with Dolly Parton and had anticipated that the pints of Strawberry Pretzel Pie were selling fast. Our site had 50 times more users than you see on average. We had planned and tested this level of traffic and we hoped our site could handle it. When the site went down, we were confident that it would get back up and running quickly. We never imagined it would take so long. All of our resources were focused on fixing this problem and we wish we had sent you an update sooner.
We appreciate your support of us and Dolly Parton’s Imagination Library. Thank you for being there with us “, the company wrote on its social networks.
To those of you trying to order Strawberry Pretzel Pie online, we are so sorry. This sucks. The flavor is NOT sold out. Our website issues have lasted longer than expected, but we are working on it and will let you know via email and social media when we’re back up and running.
– Jeni’s Splendid Ice Creams (@jenisicecreams) April 8,
“For those of you trying to order Strawberry Pretzel Pie online , we are very sorry. This sucks. The flavor is NOT out of stock. The problems with our website have lasted longer than expected, but we are working on it and we will inform you by email and social networks when we are back up and running, ”they noted in another post.
According to the brand, Strawberry Pretzel Pie is a “sweet and savory creation with timeless appeal, deep American roots and makes you feel good”. Contains layers of crispy streusel pretzel, cream cheese ice cream and strawberry sauce.
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